Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.


UK Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@watchwave.co.uk so that we can help.

We offer free delivery on all orders over £500.


Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@watchwave.co.uk so that we can open an insurance claim on your behalf.


Cancellations & Refunds:

Orders cancelled after 48 hours may incur additional fees, and if dispatched, the buyer is responsible for return costs.

Refunds are issued only to the original payment method. You have a 14-day window to cancel your contract after receiving goods or services.

In the case of faulty goods or cancellations, handle them with care and return within 14 days, covering return costs. Use a secure courier for returns, as we are not liable for lost or damaged items during transit.

Kindly reach out to us via email: info@watchwave.co.uk regarding any defective products, ensuring to include comprehensive details, including photos. we will advice for the next step.