Return, Refund and Exchange Policy

Return, Refund and Exchange Guidelines

We offer a 14-day return policy. This means you have 14 days from receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at info@watchwave.co.uk.

Return Process

If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at info@watchwave.co.uk.

Restocking and Shipping Fees

There is no restocking fee. However, if the return is due to customer remorse, the customer is responsible for return shipping costs. We will cover return shipping costs if the item is damaged or defective.

Product Condition

Items must be in new condition and in the same packaging as received.

Exchanges

The quickest way to get the item you want is to return the original item and make a separate purchase for the new item once the return is accepted.

Refunds

We will notify you once we have received and inspected your return, and inform you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@watchwave.co.uk.

Contact Information

For any inquiries, please reach out to us at:

Phone: +44 (0) 333 090 1215
Email: info@watchwave.co.uk

Cancellations & Refunds

Orders cancelled after 48 hours of placing the order may incur additional fees. If your order has already been dispatched, you will be responsible for any costs associated with returning the item. Refunds can only be issued to the same payment method used to place the order.

Change of Mind Returns

If the item is unopened and in an "as new" and resalable condition, it can be returned for a full refund. The customer is responsible for return shipping costs to the specified address (provided upon request by emailing info@watchwave.co.uk)

If the packaging has been opened or the item used, it will be considered "used" and will not be eligible for return or refund. The customer is responsible for the condition of the item during transit back to the specified return address.

Damaged / Faulty Items

Please contact us by email for any faulty products. Provide as much detail as possible, including photos. We will then advise on the next steps.

How To Arrange A Return

Please contact us at info@watchwave.co.uk or by phone at +44 (0) 333 090 1215.